Delivering on the Promise: How ATREO is Redefining the RTSM Experience

In the high-stakes world of clinical trials, the gap between what is promised during a sales pitch and what is actually delivered can often define the RTSM experience. At Atreo, we spent the last four years bridging that gap.

Reflecting on our journey, our success isn't just measured by the technology we build, but by the culture we’ve fostered and the unwavering trust of our clients. Here is how we are pushing the RTSM (Randomization and Trial Supply Management) industry forward.

1. A Foundation Built on Expertise and Culture

The cornerstone of Atreo’s success is our people. We haven’t just assembled a team; we’ve curated a group of RTSM experts who share a unified mindset.

When we bring on new team members, we look for more than just technical proficiency. We prioritize:

• Deep Industry Background: Our team understands the nuances of clinical logistics.
• Cultural Alignment: A shared commitment to transparency and innovation.
• Proactive Communication: Ensuring our clients are never left in the dark.

2. The 100% Referenceability Metric

In an industry with many "big players," ATREO stands out through a simple yet profound metric: 100% of our clients act as references.

In clinical trial technology, trust is earned. We often hear from clients who were initially skeptical of our claims, only to return later and confirm that we delivered exactly what we promised. We encourage every prospective client to skip our sales pitch and speak directly to the people who use our system every day. Our ability to compete—and win—against industry giants is a testament to the reliability of our platform.

3. Combating Burnout with Core Team Retention

The clinical research industry has historically struggled with high burnout rates and turnover within client services. At Atreo, we’ve taken a different path.

We are incredibly proud of our retention rate within our client services team. By creating a more enjoyable, supportive, and efficient work environment, we ensure that our clients have consistent, long-term relationships with the experts managing their studies.

4. Growth Through Proven Results

Breaking into this industry is difficult. It takes years of opening doors and proving system stability. Today, Atreo has grown to support our ever-growing client base, and those relationships are personal.

We’ve moved from a "promising startup" to a proven partner that capitalizes on every commitment made. Our growth is a direct result of our technology’s ability to solve real-world problems for sponsors and CROs.

The Ultimate Goal: Impacting Patient Lives

At the end of the day, our pride doesn't just come from metrics or retention rates. It comes from the "upshot" of our work: helping our clients deliver meaningful drugs to the patients who need them most.

When we deliver on our promises, our clients can deliver on theirs. That is why we do what we do.

Ready for a better RTSM experience?

Contact the Atreo team today to learn how our technology and people can streamline your next clinical trial.